What are the supported operating systems for Acroprint software systems?
timeQplus – for an up to date listing: http://www.timeqplus.com/requirements/ Windows 7 Home Premium, Pro, Enterprise & Ultimate Editions (32-bit & 64-bit) Windows Vista® Home Premium,...
View ArticleWhat payroll export formats are available in Pendulum?
To see a complete list of the payroll exports available in the current version of Pendulum software, visit the product information page and select the System Requirements tab.
View ArticleMy pay period start date changes each pay period. What happens if I change...
Acroprint does not recommend manually changing the start-date of your pay periods, other than the initial setup. Changing the start-date of each pay period compromises the data already stored in the...
View ArticleHow do I implement Ethernet connectivity for an HP1000 or HP2000 HandPunch...
It is possible to implement Ethernet communication for the HP1000 and HP2000, if you follow the steps below. By selecting the HP3000 or HP4000 in the software, Ethernet connectivity can be handled...
View ArticleHow do I determine my operating system?
On your Windows Desktop or in your Windows Start Menu, right-click on My Computer and select Properties from the pop-up menu. On the General tab, what does it say under System? This is your operating...
View ArticleHow do I access the setup wizard?
Launch Pendulum. On the menu bar at the top of the window, click Help and select Setup Wizard from the drop down menu.
View ArticleCan I re-use employee badges?
Re-using badges is not supported for legal reasons. If you have an urgent need to re-use existing badges, you may contact Acroprint support. However, please note: badge re-usage issues are not covered...
View ArticleWhat is "Swipe and Go"?
Swipe & Go The employee swipes his badge or keys his PIN and goes. The exact punch definition (IN, OUT, Out for Lunch, In from Beak, etc.) will be defined by the Pendulum schedule assigned to this...
View ArticleWhen running the Who Is In Report, I get the message "No Information Found."
Make sure: All clocks have been polled. Report WHO is NOT setting must be set to N. Reference date is today. Reference time is later than last poll.
View ArticleWhen running the Time Card Report, I receive the message "No Information Found."
Verify the date range setting is correct: P=pay period P=0 (current pay period), P=1 (previous pay period), P=2 (pre-previous pay period) and so on S=Special Start date MM/DD/YYYY, End date MM/DD/YYYY...
View ArticleI cannot use the terminal keypad when clocking in or out. Error message:...
This error message applies to the Acroprint Data Collection Terminals and DC7000 terminals. The message is caused by a missing parameter in the clock configuration file. The Keypad parameter in the...
View ArticleSystems with HandPunch biometric terminals: how do I prepare / adjust for the...
HP-1000, HP-2000, HP-3000, HP-4000 For Pendulum version v4_00b30 or higher installations using ONLY HandPunch readers, set the DLS Starting Date and DLS Ending Date to the current year's start and end...
View ArticleSystems with ADCT or DC7000 terminals: how do I prepare / adjust for the...
If you're running an ATR20/20, ATR9800 or Pendulum system purchased before January 1, 2006 you must disable the DST setting in the Clock Configuration file and reprogram the terminal to disable the old...
View ArticleMy copy of Pendulum opens in Demo Mode. How do I access the full version of...
Demo mode can be caused by one or more of the following: The dongle key is not installed or is defective. The LPT port is configured as PS2. This port must be configured for 25 pin dongles in the BIOS...
View ArticleTips for configuring or printing reports
You may find these tips handy when configuring or printing reports: Page break Y/N: Y = produces a page break with each department or group change. Signature line Y/N: Y = includes a signature line for...
View ArticlePendulum 5 systems: how do I prepare / adjust for the Daylight Saving Time...
HP-1000, HP-2000, HP-3000, HP-4000 For Pendulum version 5 installations using ONLY HandPunch readers, insure Use Day Light Saving is set to Y for "yes" and set the Starts At and Ends At dates to the...
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